When will I receive my order?

Our in-house designers will start work right away and your order should reach you within 3-5 working days with standard delivery. If you order before 3pm you can have your order sent out on a next working day service and it should reach you the following day.

What shipping options do you have?

Currently our standard shipping cost is £4.95 and you can qualify for free shipping by spending over £30. Our current processing and shipping times mean that your order should be with you within 3-5 working days (excludes weekends & Bank Holidays).

Express shipping is £9.00 and provides 1-2 working day delivery.

How can I track my parcel?

You should receive automatic updates from the courier by email, but if you have any problems or would like your tracking number, drop an email to help@inksty.com

I've made a mistake with my order!

Don’t panic! Just let us know as soon as possible so we can make any changes you need before dispatching your item. We have pretty speedy processing and creation times for new orders so the sooner you contact us the better. Drop an email to: help@inksty.com

Where is my order?

If your order is late or you are having problems with the delivery please get in touch so we can chase it up with the courier for you.

My order has arrived damaged!

Uh Oh! Drop an email to help@inksty.com with any attached images you can provide of the damaged goods and we’ll make sure we sort it for you.

I have sent an email, when can I expect a response?

Thank you – We aim to respond to all messages within at least 2 hours. However please bare in mind it can take up to 12 hours for us to get back to you. We’ll make sure that you hear from us as soon as possible.

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